Legal & Compliance

Revisions, Cancellations & Refund Policy

Last updated: July 9, 2026

How revisions, cancellations, and refunds work for photography, video, and software projects delivered by Madisons Always And Forever LLC.

6 sections

Our Commitment

At Madisons Always And Forever LLC, we stand behind the quality of every project we deliver — whether it's photography, video production, or software and UI/UX design delivered through our studio partnership with Tech Zayan Inc. This policy explains how revisions, cancellations, and refunds work across our services.

Revisions

Every project includes an agreed number of revision rounds, as specified in your Statement of Work or contract. We'll refine your deliverables within that scope at no extra cost. Requests for new pages, major redesigns, additional features, or work outside the original agreed scope will be treated as a change request and quoted separately before any additional work begins.

Non-Conformity

If a delivered project does not match the specifications agreed in your contract or Statement of Work, let us know within a reasonable period after delivery. We will correct any genuine non-conformity to the agreed specification at no additional cost.

Cancellations

  • Before work begins: If you cancel before we've started work on your project, you're entitled to a full refund, less any non-refundable deposit stated in your contract.
  • After work has started, before completion: If you cancel after work has commenced but before your deliverables are fully completed and delivered, you're entitled to a refund equal to 50% of the total project cost.
  • After full delivery: Once your deliverables have been fully completed and delivered, no refund is available, as the work has been completed as agreed.

Non-Refundable Items

Deposits or booking fees paid to secure production time, and any costs already incurred with third-party partners or subcontractors for work performed, are non-refundable to the extent that work has already been completed.

How to Request a Cancellation or Refund

Contact us at info@madisonsalwaysandforever.com or 505-441-4558 with your project reference number. We'll confirm your refund eligibility and process any amount due within a reasonable timeframe, using your original payment method, less any transfer or currency-conversion charges.

Need help?

Need to revise, cancel, or request a refund on a project? We're here to help.